Privacy Policy

Last updated: April 2025

1. Who we are

Biomass Engineers Limited (“we”, “us”, “our”) is a company registered in England and Wales. Our registered address is Mirramar, Bassetts Gardens, Exmouth, Devon, EX8 4EE. We can be contacted at admin@biomass-engineers.co.uk.

2. What data we collect

We collect personal data when you:

• Submit a contact or callback form on our website (name, phone number, email address, postcode, message)
• Call or email us directly
• Enter into a contract with us for servicing, installation or other works
• Use our on-site chat feature (conversation content only — no account required)

We do not collect payment card data via our website. All payments are processed directly or through our accounts department.

3. How we use your data

We use personal data to:

• Respond to enquiries and callback requests
• Provide, manage and invoice for our services
• Send service reminders and maintenance notifications (where you have an existing service relationship with us)
• Meet our legal obligations, including RHI compliance documentation

We do not sell your data to third parties. We do not use your data for unsolicited marketing without your consent.

4. Legal basis for processing

We process personal data on the following legal bases:

• Contract performance — to carry out services you have engaged us for
• Legitimate interests — to respond to enquiries and maintain customer relationships
• Legal obligation — where required by law or regulatory requirement
• Consent — where you have explicitly agreed (e.g. marketing communications)

5. How long we keep your data

Enquiry data is retained for up to 24 months. Service and contract records are retained for a minimum of 6 years in accordance with our legal and RHI compliance obligations. You may request deletion of personal data at any time, subject to our legal retention requirements.

6. Third parties

We use the following third-party services that may process personal data on our behalf:

• Email delivery providers (for form submissions and service communications)
• Website hosting and infrastructure providers

All third parties we use are GDPR-compliant and data processing agreements are in place where required.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to legal retention obligations)
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability

To exercise any of these rights, contact us at admin@biomass-engineers.co.uk.

8. Cookies

Our website uses cookies. See our Cookie Policy for full details.

9. Changes to this policy

We may update this policy from time to time. The current version is always available on this page.

10. Complaints

If you have concerns about how we handle your data, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk.